Terms & Conditions
Conditions of Carriage of Windermere Lake Cruises Limited
We've updated our terms and conditions within the COVID-19 pandemic. You can see the changes here.
In these Conditions:
“The Carrier” means Windermere Lake Cruises Limited company number 929280 (Registered in England & Wales) whose registered office is at Winander House Glebe Road Bowness-on-Windermere Cumbria LA23 3HE
“Employees, agents and independent contractors of the Carrier” includes the owners, charterers and operators of any vessel or transport facility who may at the request of or by agreement with the Carrier (whether express or implied) perform the whole of any part of the carriage of passengers which the Carrier has agreed to undertake and also includes the employees, agents and independent contractors of such owners, charterers or operators.
“Passenger” means the person to whom the ticket is issued and shall include all persons travelling under the ticket.
2. Conditions governing the contract of carriage
(A) All tickets are issued and the Carrier will carry passengers and their luggage subject to the following conditions.
(B) Where a ticket is issued in respect of a number of passengers the person to whom the ticket is issued contracts as agent for all the Passengers in respect of whom the ticket is issued so that all such Passengers are bound by these Conditions.
(C) Where tickets are issued solely on behalf of, or combined with other attractions, Windermere Lake Cruises Ltd is acting as a disclosed agent in all cases.
(D) In accordance with legislation applicable in England, no person may participate in a group which consists of more than six people, including children of any age, unless all persons in that group are from the same household, as defined by law. It is the responsibility of persons booking tickets for our services to ensure that they comply with applicable legislation and do not travel in a group unless they are legally entitled to do so.
3. Extent of liability of the Carrier
The Carrier does not accept any liability for any loss of or damage to the Passenger’s property arising off the Carrier’s vessels or in any transfer conveyance or on any premises used by the Carrier whether or not such loss is caused by the negligence or fault of the Carrier or its employees, agents or independent contractors. The Carrier shall not be liable for the act, neglect or default of its employees or agents acting outside the scope of their employment.
4. Liability of employees, agents and independent contractors of the Carrier
The Carrier in making these conditions does so for itself and for and on behalf of each and every one of its employees, agents and independent contractors. The acceptance of a ticket by the Passenger shall be conclusive evidence of his agreement that all rights, exemptions from and limitations of liability afforded to the Carrier by these conditions shall extend to each employee, agent and independent contractor of the Carrier acting within the scope of his employment or other contract and all such persons shall be deemed to be parties to the contract of which these Conditions form part. The performance or prospective performance by such persons of any duties or services in any way related to such contract shall be deemed to be good consideration moving from such persons to the Passenger.
5. Variation of Conditions
The Carrier’s employees have no authority to waive or vary this contract or any of these Conditions.
6. Cancellation of or alterations to services and refunds
(A) The Carrier reserves the right to cancel, interrupt, vary or divert the scheduled sailing of any vessel when in its opinion or in the opinion of the Master it may be expedient owing to the weather or any other cause.
(B) Any refund of any fare shall be at the sole discretion of the Carrier except as provided in sub-paragraph (C) below.
(C) The Carrier or the Master of the vessel may refuse to carry any Passenger or luggage on any sailing for any reason relating to the safety of the vessel or any property on board the vessel or to the safety, comfort or convenience of any other Passengers. In such circumstances the Passenger shall not be entitled to any compensation or payment whatsoever save that the Carrier shall refund to the Passenger any fare or other charges paid in respect of that sailing.
D) All tickets are non-refundable and non-transferable. The ticket is valid only for the date, time and service as stated. We reserve the right to change seating allocations without notice, this includes moving customers between indoor or outdoor seating blocks.
E) We process any refund immediately, but there can be a delay for your bank to process. It normally takes 3-5 business working days for our requested refund to appear back in your bank account (although sometimes this process can take up to 10 days).
F) Self-drive boat hire deposits: We reserve the right to keep our self-drive deposit if we have to incur extra costs related to your booking. This could be, but not limited to: 1) if we have rescue your hire boat from rocks/grounding due to the driver breaking the safety rules 2) have to carry out an inspection on a damaged boat 3) repair any damage to the vessel after hire 4) if the boat isn't brought back in time (thereby delaying the booking of another customer).
7. Passengers to comply with Master’s orders
Passengers shall be bound by and shall comply with all regulations and orders made or given from time to time by the Carrier or the Master with respect to Passengers and their luggage.
8. Dangerous goods
The Carrier will not accept dangerous goods for carriage on any vessel. Inflammables, explosives, corrosives, loaded firearms, and all such articles, which may involve undue risk, must not be packed in luggage.
9. Lost property
The Carrier shall not be liable for loss of or from or for damage or delay to or for detention of any property, which is left on the Carrier’s vessels or premises.
10. Limits of liability
(A) The Carrier acknowledges its unlimited liability at common law to compensate individuals injured through the negligence of the Carrier or of its employees acting within the scope of their employment. Nothing in this Condition applies to that liability.
(B) All liability of the Carrier to the Passenger under this contract (whether or not involving negligence) shall be subject to the following provisions of this Condition.
(C) The Carrier’s liability shall be limited to £200 in respect of any one Passenger for any one carriage.
(D) The Carrier shall have no liability for any indirect, special, consequential or economic loss.
(E) The Carrier shall have no liability in respect of any claim unless:-(i) in the case of apparent damage to property, notice of the claim has been given to the Carrier before or at the time of disembarkation of the Passenger and such notice has been confirmed in writing to the Carrier within one month thereafter;(ii) in the case of other damage or loss, written notice of the claim has been given to the Carrier within one month after the date of carriage; and(iii) legal proceedings in respect of the claim are begun within twelve months after the date of the carriage.
11. Law and interpretation
(A) This contract shall be governed by and construed in accordance with English law and the parties submit to the exclusive jurisdiction of the English Courts.
(B) The headings to Conditions shall not affect their interpretation.
We are operating in a COVID19 secure manner, in accordance with all up to date UK government advice for the safety of our staff and customers. To fulfil these requirements, we ask that our customers also adhere to the most recent UK Government and social distancing guidelines.
- Maintain social distance and follow any signage at the piers and once onboard.
- Wear a face covering if you like*
- If you have booked with us and we are unable to offer a cruise or self-drive boat hire due to COVID-19, you will get a full refund. If you are unable to travel to us due to a local COVID-19 lockdown/having to self-isolate we are unable to offer a refund , but wherever possible we will transfer your booking to a future date.
*The legal requirement to wear face coverings on public transport has been replaced with guidance. The UK Government recommends that people continue to wear face coverings in crowded spaces, such as indoor areas and on public transport. We are operating at a reduced capacity on board all of our vessels, in an attempt to ensure that the indoor spaces do not become over-crowded.
We ask all passengers to be kind and respectful to others onboard. Although wearing face coverings onboard our vessels and adhering to social distancing is no longer mandatory, some passengers will choose to continue to do so. We will support everyone in making their own choice, keeping our passengers and crew safe, whilst ensuring an enjoyable cruise experience, remains our priority. The decision over whether to wear face coverings or not, whilst on board our vessels, will be for each passenger to take, based on their own judgement
13. Combined tickets
Where tickets are issued solely on behalf of, or combined with other attractions or operators, Windermere Lake Cruises Limited is acting as agent for the relevant attraction/operator in all cases.
The Windermere Lake Cruises Ltd issues tickets solely on behalf of, or combined with the following other attractions:
- Lakeland Motor Museum Ltd – registered office: Winander House, Glebe Road, Bowness on Windermere, Cumbria, LA23 3HE. Company registration number 05957608
- Lakeside & Haverthwaite Railway Company Ltd – registered office: Haverthwaite Station, Ulverston, Cumbria, LA12 8AL. Company registration number 00975745.
- The Lakes Aquarium (operated by The Real Live Leisure Company Limited) – registered office: Blackpool Zoo, East Park Drive, Blackpool, Lancashire, FY3 8PP. Company registration 3446630.
- Stagecoach (North West) Limited – registered office: Daw Bank, Stockport, Cheshire, SK3 0DU. Company registration 00123665
- Holker Hall - registered office: 21 Buckingham Gate, London SW1E 6LS Company registration 927469
- Brockhole - The Lake District Visitor Centre - registered office - Lake District National Park Authority, Murley Moss, Oxenholme Road, Kendal LA9 7RL
- The World of Beatrix Potter Attraction - registered office - Frederick Warne & Co. 80 Strand, London WC2R 0RL. Company registration 155455
- Windermere Jetty Museum of Boats, Steam and Stories / Lakeland Arts - registered office - Lakeland Arts, Abbot Hall Art Gallery, Kendal, Cumbria LA9 5AL. Company registration 08162578