Accessibility Policy

Wheelchair Access

Wheelchair users are strongly advised to call us to confirm which vessel is operating on which service as not all of our vessels are suitable for wheelchair users, particularly in poor weather conditions. On board toilet facilities on all vessels can only be reached by means of the stairs, however there are adapted toilets (RADAR) at Lakeside, Bowness and Ambleside (Waterhead) Piers.

Our wheelchair-friendly vessels are ‘steamers’ (marked in black on the timetable) that can be accessed by a ramp from the pier to the main cabin which is under cover and is on the same level. These operate on our most popular routes - red cruise and yellow cruise.

Concessions for Disabled Customers

If a disabled adult in your group needs a carer, then the carer travels free. For more information about this scheme and to see all the terms and conditions, please read our company policy for disabled passengers (PDF, 120k).