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All you need to know about planning a trip to Windermere

All you need to know about planning a trip to Windermere

Practical Information for Tour / Group Leaders / Coach Drivers

Coach Drivers

Windermere Lake Cruises has ample parking for coaches at both Lakeside and Bowness piers and there is space for dropping off at Ambleside (Waterhead) Pier. View our interactive map with information about parking, piers and their location around the lake.

📄 Why choose the Coach Park? - view our flyer PDF with more info

Bowness Coach Park

Bowness Coach Park is OPEN

Our Coach Park hasn't changed, but our way of working has.

We’ve made some changes to our operating procedures to ensure that if you arrive by coach you can continue to park with us and your passengers can enjoy a cruise on Lake Windermere during the COVID-19 pandemic.

We’re doing everything we can to follow government guidelines for the safety of our passengers and staff. To help us protect all on board, we need your help too.

We need your help and understanding of these changes, to ensure that we are operating in a Covid secure manner whilst still being able to park coaches

Coach booking

Pre-booking essential

We now require you to pre-book a seat ticket for all passengers wishing to sail. This MUST be done prior to arrival, by calling the office on 015394 43360.

This is to ensure that we can safely book your group onto the vessel whilst ensuring we maintain social distancing. It would help us if you have details of the households/social bubbles on your coach (such as a 'rooming' list) as we can then seat them safely on board our vessels, safely apart from other groups.

Parking

Coach parking Pre-booking essential

At the time of booking your passengers onto a cruise, you must also pre-book your coach into the coach park.

We cannot park any coaches that are not pre-booked, or do not have passengers sailing with us.

A map of th elocation of Bowness Coach Park

6 in a boat

Group Rates

We are operating a special timetable available from Bowness, Ambleside and Lakeside only.

This is so we can control the number of passengers onboard and clean the boats after every trip.

Group rates still apply to all service:

Choose from

You can pay over the phone upon arrival at our piers before collecting your tickets.

Maximum 6 persons

Maximum 6 persons in a seating block

We are following the UK Government's 'rule of six'.

At the time of booking we require from each coach/group operator, details of how the passengers are seated on the coach. We cannot seat more than 6 passengers together in any one seating block on board the vessel.

Seat colours

Allocated Seating

We will allocate your passengers as per your rooming list/seating list. We will then issue to you the tickets with the seat allocations marked.

Please can you make your passengers aware that they must only occupy the seats that they have been allocated.

Coloured signs on the boat and our friendly staff will help your passengers find their seats.

Wearing a mask

Wearing a face covering

Its UK law to wear a face-covering when travelling on public transport, so please ensure your passengers are aware that they are required to keep their face covered when travelling with us.

This can be any mask, scarf or covering. We also sell a pack of 2 sealed face masks for just £2 at each pier.

Cleaning

Enhanced cleaning

Our boats will be cleaner than ever with enhanced cleaning from our crew.

We’ll provide hand sanitisation stations on board and our staff will be keeping a safe distance from you at all times

Keeping distance

Keeping distance on board

Friendly reminders around the boat will help your passengers to keep your distance on board our boats. Please keep your fellow passengers and our colleagues safe by maintaining a '1-metre plus' distance at all times.

Covid 19certificate

Further reading

📄 : COVID-19 Certificate (PDF, 2 Mb)

📄 : COVID-19 Risk Assessment (PDF, 1.4Mb)

📄 : Track & Trace - how we use your information (PDF, 290K)

A steamer leaving Bowness Pier


On-Board Facilities

Toilets are available on all of our ‘Steamers’ and modern launches (check for disabled access). Do to recent changes in legislation, all of our onboard shops and catering outlets are currently closed.


Facilities for Wheelchair Users

Wheelchair users are strongly advised to call and confirm which vessel is operating which service. Our ‘Steamers’ are suitable for wheelchair users but onboard toilet facilities can only be reached by means of stairs. However there are adapted toilets at Lakeside, Bowness and Ambleside, and ‘Radar’ facilities close to Ambleside and Bowness Piers. The Main saloons are wheelchair accessible on the Teal and the Swan but not on the Tern (although there is ample covered accommodation).

📄 View our Timetable PDF with our most accessible vessels shown

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