FA Qs

Frequently Asked Questions


Are you dog friendly?

Yes, we are dog friendly and welcome well‑behaved dogs on board our cruises. You can find full details on our dog‑friendly attraction policy before you visit.


Is there parking near the piers?

If you’re planning to drive, you can view a full list of nearby car parks by downloading our parking information.


What is your postcode?

Please use the following postcodes to help plan your journey:

  • Bowness Pier: LA23 3HQ
  • Lakeside Pier: LA12 8AS
  • Ambleside Pier: LA22 0EY


What is your cheapest ticket?

Our cheapest family tickets are the Blue Cruise and the Green Cruise, both priced at £40 for a family of up to five people.

You can find more information about the Blue Cruise or read about the Green Cruise.


Do you offer group discounts?

Yes, we offer a 20% discount for groups of 20 or more. Group bookings must be made in advance, as the discount cannot be applied on the day.

Please get in touch with our team to arrange a group booking.


Where can I see your full price list?

Our full list of ticket prices is available on our full price list page.


What is your carer and accessibility policy?

Carers travel free of charge when accompanying a disabled adult. Full details can be found in our accessibility and carer policy.


Do I need to pre‑book?

Pre‑booking is not required for our cruises — you’re welcome to arrive and purchase tickets at the ticket office on the day.

However, we strongly recommend pre‑booking self‑drive boats, as they are extremely popular and often sell out.


What is the weather like?

You can check real‑time conditions using our live webcams.
For a detailed forecast, please visit the Met Office weather forecast.


Can I cancel my booking?

All tickets are non‑refundable and non‑transferable and are valid only for the date, time, and service stated at purchase. Full details are available in our terms and conditions.


Where can I see the timetable?

Up‑to‑date sailing times are available on our timetables page.


Do you offer any other discounts?

We do not currently offer additional discounts such as Blue Light, student, or veterans’ discounts.


Where can I hire a self‑drive boat?

Self‑drive boat hire is available during the summer season from the following locations:

  • Bowness Beach – LA23 3HQ
  • Bowness Dock – LA23 3HQ
  • Waterhead (Ambleside) – LA22 0EY
  • Lakeside – LA12 8AS