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Access & Facilities

Disabled Access

Wheelchair users are strongly advised to call us to confirm which vessel is operating on which service as not all of our vessels are suitable for wheelchair users, particularly in poor weather conditions. On board toilet facilities on all vessels can only be reached by means of the stairs, however there are adapted toilets at Lakeside, Bowness and Ambleside Piers.

Our most wheelchair-friendly vessels are ‘steamers’ (marked in black on the timetable) that can be accessed by a ramp from the pier to the main cabin which is under cover and is on the same level. Our other vessels have limited access for wheelchairs but sometimes can be accommodated on board.  Please call us to discuss your access requirements.

Concessions for Disabled Customers

If a disabled adult in your group needs a carer, then the carer travels free. For more information about this scheme and to see all the terms and conditions, please read our company policy for disabled passengers.

On-Board Facilities

Toilets are available on all our ‘steamers’ and launches (check for disabled access) but not our traditional launches. Many of our vessels have licensed bars and/or tea bars. So whilst enjoying the marvellous panoramic views, why not treat yourself to a tipple of your choice.

Conditions of Carriage

Our services are provided in accordance with our Conditions of Carriage which can be found on our homepage under ‘About Us’. Where tickets are issued solely on behalf of, or combined with other attractions or operators, Windermere Lake Cruises Limited is acting as agent for the relevant attraction/operator in all cases.

No Smoking Policy

For the safety and comfort of all passengers and crew, Windermere Lake Cruises Ltd operates a no smoking policy on-board its vessels, piers and shore premises. This includes electronic cigarettes.